Welcome to Perillo BMW | 1035 N Clark St., Chicago, IL60610 | Sales: (312) 981-0000 Service: (312) 981-5200
October 7, 2016
The anomalies associated with this car have been exceptionally frustrating (especially after having no issues with my previous three Beemers).
However, I deeply appreciate the diligence and breadth your team extended in the multitude of efforts to identify root cause.
Let me also take this opportunity to thank Vanessa. While I regret we couldn’t reach a deal on trade, despite the curveball of my circumstances, Vanessa personifies the best in BMW representation.
Mechanical events can go awry but it’s the people which represent the ability to make or break loyalty.
From Service to Sales, you have a top notch team, Mr. Perillo.
September 29, 2016
I brought my 2011 X3 in because I was having trouble with the keys. Over a period of months, what had been an infrequent inconvenience became a daily headache. It would take several button presses on my key to unlock the door, and I had to be standing right next to the car. Worse, it often took 3-4 presses of the start button to turn on the car. And, I’d have to hold the key to the steering wheel. I didn’t know when I’d find myself completely unable to start the car.
I took the car in a month ago, but your people were absolutely unable to recreate any of the above. Even though it was a daily occurrence for me…
I brought the issue to Stefan’s attention, and he really just dug in. He took the car home himself, he tried to reproduce the error in all kinds of different ways. Still, he couldn’t reproduce it.
He stayed in touch with me and kept working on it for over a week. He talked to people at BMW and, I think, elsewhere. Finally, he decided to replace a certain antenna. He didn’t know if that would fix the problem, but he said it was the next step in a process of elimination to get to the bottom of the issue.
Well, that was a month ago, and the car has been performing properly. Without Stefan’s help, I think I would have been told, “sorry, we don’t see any problem with the car, and so on…”.
I hope that Perillo appreciates him as much as I did.
September 26, 2016
I didn't get a chance to thank you last week for bringing out your technicians to fix the seatbelt rattle on my car. My wife thanks you and I think you, as it great not to have the annoyance any longer.
Your always excellent service is most appreciated.
September 23, 2016
September 22, 2016
I am writing to acknowledge Stefan Bothe-Schmidt. I have a 2015 BMW X4. My home dealership was in Schererville, IN where I received poor customer service. Although I live in IN, I traveled to your dealership for a second opinion and guidance with my vehicle. Stefan has gone far beyond his duty and has given me reason to stay with BMW. He was helpful, patient, thorough, and extremely knowledgeable. His customer service and loyalty to your business should not go unnoticed. If every employee proved even a
percentage of his professionalism, I cannot see why any consumer would shop outside of BMW. I would like to personally commend him. He is a true asset to your team.
Although I only worked with them briefly, Albin and Mario were also very helpful and supportive and deserve recognition as well.
August 31, 2016
I just wanted to let know of my experience with one of your service advisors. Yesterday, I called your service department as I had a question about an icon that appeared in the display of my 2015 X1. Your service advisor, Angelo, spent a few minutes on the phone but wasn't able to, immediately, tell me about the icon from my description. He suggested I stop by the service department and he would take a look at it.
And he did! I stopped by this morning at about 7 am. In the middle of all of the BMW owners who had scheduled appointments he took a few minutes and came outside (in the rain!) to look at my icon question. He explained what the icon meant to my satisfaction and I was on my way.
Always nice to know there are good employees like Angelo out there! He's a keeper....
August 8, 2016
June 29, 2016
June 17, 2016
June 14, 2016
I want to commend Jimmy Quijada, the Service Manager, who came in on Saturday (his day off) to arrange a loaner car for me. Once again, the service I have received was above and beyond!
May 17, 2016
April 25, 2016
April 13, 2016
March 17, 2016
Daniel and Daren,
Thank you so much for our great conversation this morning. I greatly appreciate Daren taking the time to walk me through my vehicle. I appreciate Daren's patience in explaining everything to me today and stopping what he was doing to do so! I also appreciate Daniel Rodriguez for facilitating today's meeting and assuring that I had the opportunity to speak with you both. I know how valuable time can be in a day. I know that with Dren it is really about helping his customers and I greatly appreciate his service and time. Futhermore, Daniel has an awesome way of connecting with customers! Have a great day!!
March 10, 2016
Hope this finds life treating you well. It is hard to believe that you and your team have been taking care of our cars for almost 20 years. As I think you know, I brought me car in for a service appointment on Tuesday and had the fortunate experience of having Hubert Kufel assist me. He was outstanding! He was thorough, listened to my concerns, made thoughtful suggestions and kept in appropriate contact during the day. He is a true professional and gets the importance of customer service.
February 23, 2016
I want to commend Mario DeStefano, Personal Service Advisor, for the professional and courteous, service he provided.
Last week I had yellow warning light for a communications issue with the SOS system. When I brought the truck in for service, Mario said I would have to set up a future appointment because the repair would take most of the day. Mario gave a clear explanation of why it would take so longto repair. On leaving Perillo, within a few blocks, the yellow light went off. On trying the SOS system, I found it communicated with BMW and all seemed in order. The BMW representative that answered the SOS phone line confirmed the system was working. It continues to work fine.
My second encounter with Mario was yesterday when I wanted to have my new license plates put on the truck. Again, with professionalism and courtesy, the job was completed in a few minutes.
February 19, 2016
February 16, 2016
September 11, 2015
I am a 5 time owner of a BMW and consider myself loyal to the brand. I have personally persuaded 7 people to become first time buyers of a BMW.
I would like to bring attention to a individual who is a service mgr @ Perillo /Chicago IL . His name is Alex Padalko. He is what I call a brand reinforcement. He is the person you interact with after the sale. In my mind this person greatly effects the outcome of the consumer buying another product. The best way to describe Alex is, BMW will be my next car.
He took a problem I had with another BMW Dealership and not only fixed it , but made my sour taste go away .
Alex is fantastic. --Do a mystery shopper and find out for yourself. I can't stress how important of a job he has.
Thank you for building a great car and providing Alex to maintain it!!!!!!
August 12, 2015
Just wanted to let you know that every time I bring my car into your dealership, I receive outstanding service from Jimmy.
He provides great customer service and follows-up to make sure everything is taken care of. He is a pleasure to work with and truly cares about my experience at your dealership.
I wanted to pass this along because he demonstrates what your dealership stands for.
August 6, 2015
Thanks for your help today with that scratch on our car. You guys handled it quickly and professionally, which we appreciate.
July 30, 2015
Purchasing another X3 under Vanessa's auspices has been a very satisfying and pleasant experience (as it was in 2009). She is the consummate professional in every sense of the word. She is well versed on all available BMW models (both new and used), including performance characteristics, color and interior options, standard and extra features and equipment, pricing, etc. She "knows her stuff". Unlike many auto salespersons, she is considerate and patient at all times and is never pushy. She allows the cars to speak for themselves. Vanessa has an engaging personality and a subtle sense of humor that is a huge help to any customer trying to understand and master the complicated issues involved in purchasing a new automobile.
Perillo BMW is extremely fortunate to have Vanessa Carr as an employee, and I would recommend her to any of our friends who are interested in purchasing a new or used car (which I have done in the past). Gordon L.
Welcome to Perillo BMW! Our dealership proudly serves customers of the greater Chicago area, offering an extensive selection of new BMW cars as well as great used cars available for even better prices. Drive home the X5, M3, or brand new i3 today for a great price. Friendly sales staff works personally with each customer to make sure they find exactly what they are looking for. If price is a concern, our financial specialists are trained to work with customers to find the best payment plan and prices for their lifestyle.
If your car is in need of a service, Perillo BMW’s service and parts departments are here to help. From an oil change to major repairs, our trained technicians will work hard to get your car back in tip-top shape. 100% customer satisfaction is guaranteed, ensuring that you drive your car away looking and feeling like new. The department keeps high quality BMW parts in stock, using the same parts you vehicle was built with for repairs.