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Customer Testimonials

March 29, 2017

Alex,

Thanks for letting me know about the oil change and helping me with my city sticker. I can't say enough good things about your customer service, Alex. Thanks for always being so knowledgable, friendly, nice, honest, and not talking down to someone who doesn't know that much about cars. It makes such a huge difference to have someone like you looking out for the car and for me. You're the best and you've got a customer for life! Because of you, I can't recommend Perillo highly enough!





March 28, 2017

Danette!!!! My children and I are back in St Louis now, but I want so much to thank you for everything you've done for us. Receiving this email from you checking on us means more to me than you know as I was in the process of looking up Perillo BMW to express my deep appreciation for you.
 
You are so amazing Danette! You took great care of me and my children and never once made me feel uncomfortable as a visitor to Chicago. All the events stemming from my initial replacing of a damaged tire to all that followed makes for a great story now, but I have to tell ya, I was so nervous. It took a chunk out of our vacation time, but in the end you took care of us and ENSURED we were driving a road-ready (and safe) BMW, and for that my friend I am forever thankful.
 
I will tell you this... thanks to YOU Danette, I have a lot of confidence in the BMW team and family. The next time I'm in Chicago I will make it a point to come say hello and see how you're doing.
 
Rod D.



October 7, 2016

The anomalies associated with this car have been exceptionally frustrating (especially after having no issues with my previous three Beemers).
 
However, I deeply appreciate the diligence and breadth your team extended in the multitude of efforts to identify root cause.
 
Let me also take this opportunity to thank Vanessa. While I regret we couldn’t reach a deal on trade, despite the curveball of my circumstances, Vanessa personifies the best in BMW representation.
 
Mechanical events can go awry but it’s the people which represent the ability to make or break loyalty.
 
From Service to Sales, you have a top notch team, Mr. Perillo.


Jamey V.


September 29, 2016

I brought my 2011 X3 in because I was having trouble with the keys. Over a period of months, what had been an infrequent inconvenience became a daily headache. It would take several button presses on my key to unlock the door, and I had to be standing right next to the car. Worse, it often took 3-4 presses of the start button to turn on the car. And, I’d have to hold the key to the steering wheel. I didn’t know when I’d find myself completely unable to start the car.
 
I took the car in a month ago, but your people were absolutely unable to recreate any of the above. Even though it was a daily occurrence for me…
 
I brought the issue to Stefan’s attention, and he really just dug in. He took the car home himself, he tried to reproduce the error in all kinds of different ways. Still, he couldn’t reproduce it.
 
He stayed in touch with me and kept working on it for over a week.  He talked to people at BMW and, I think, elsewhere. Finally, he decided to replace a certain antenna. He didn’t know if that would fix the problem, but he said it was the next step in a process of elimination to get to the bottom of the issue.
 
Well, that was a month ago, and the car has been performing properly. Without Stefan’s help, I think I would have been told, “sorry, we don’t see any problem with the car, and so on…”.
 
I hope that Perillo appreciates him as much as I did.
 
Mark P
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September 26, 2016

Alex,
 
I didn't get a chance to thank you last week for bringing out your technicians to fix the seatbelt rattle on my car. My wife thanks you and I think you, as it great not to have the annoyance any longer.
 
Your always excellent service is most appreciated.
 
Russ C.
September 23, 2016
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September​ 22, 2016

Good evening,​ 

I am writing to acknowledge Stefan Bothe-Schmidt. I have a 2015 BMW X4. My home dealership was in Schererville, IN where I received poor customer service. Although I live in IN, I traveled to your dealership for a second opinion and guidance with my vehicle. Stefan has gone far beyond his duty and has given me reason to stay with BMW. He was helpful, patient, thorough, and extremely knowledgeable. His customer service and loyalty to your business should not go unnoticed. If every employee proved even a
percentage of his professionalism, I cannot see why any consumer would shop outside of BMW. I would like to personally commend him. He is a true asset to your team.

Although I only worked with them briefly, Albin and Mario were also very helpful and supportive and deserve recognition as well.

Regards,
Tara G.



August​ 31, 2016

I just wanted to let know of my experience with one of your service advisors.​  Yesterday, I called your service department as I had a question about an icon that appeared in the display of my 2015 X1.​  Your service advisor, Angelo, spent a few minutes on the phone but wasn't able to, immediately, tell me about the icon from my description.​  He suggested I stop by the service department and he would take a look at it.

And he did!​  I stopped by this morning at about 7 am.​  In the middle of all of the BMW owners who had scheduled appointments he took a few minutes and came outside (in the rain!) to look at my icon question.​  He explained what the icon meant to my satisfaction and I was on my way.

Always nice to know there are good employees like Angelo out there!​  He's a keeper....


Robert N.
August 8, 2016
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June 29, 2016
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June 17, 2016
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June 14, 2016

I want to commend Jimmy Quijada, the Service Manager, who came in on Saturday (his day off) to arrange a loaner car for me. Once again, the service I have received was above and beyond!


Debbie F.
May 17, 2016
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April 25, 2016
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April 13, 2016
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March 17, 2016

Daniel and Daren,

Thank you so much for our great conversation this morning. I greatly appreciate Daren taking the time to walk me through my vehicle. I appreciate Daren's patience in explaining everything to me today and stopping what he was doing to do so! I also appreciate Daniel Rodriguez for facilitating today's meeting and assuring that I had the opportunity to speak with you both. I know how valuable time can be in a day. I know that with Dren it is really about helping his customers and I greatly appreciate his service and time. Futhermore, Daniel has an awesome way of connecting with customers! Have a great day!!​ 

Naima D.



March 10, 2016

Hope this finds life treating you well. It is hard to believe that​  you and your team have been taking care of our cars for almost 20 years. As I think you know, I brought me car in for a service appointment on Tuesday and had the fortunate experience of having Hubert Kufel assist me. He was outstanding! He was thorough, listened to my concerns, made thoughtful suggestions and kept in appropriate contact during the day. He is a true professional and gets the importance of customer service. ​ 

Jim D.



February 23, 2016

I want to commend Mario DeStefano, Personal Service Advisor, for the professional and courteous, service he provided.
​ 
Last week I had yellow warning light for a communications issue with the SOS system. When I brought the truck in for service, Mario said I would have to set up a future appointment because the repair would take most of the day.​  Mario gave a clear explanation of why it would take so longto repair.​  On leaving Perillo, within a few blocks, the yellow light went off.​  On trying the SOS system, I found it communicated with BMW and all seemed in order.​  The BMW representative that answered the SOS phone line confirmed the system was working. It continues to work fine.
​ 
My second encounter with Mario was yesterday when I wanted to have my new license plates put on the truck.​  Again, with professionalism and courtesy, the job was completed in a few minutes.

Charles S.
February 19, 2016
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February 16, 2016
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September 11, 2015

I am a 5 time owner of a BMW and consider myself  loyal to the brand. I have personally persuaded 7 people to become first time buyers of a BMW.

I would like to bring attention to a individual who is a service mgr @ Perillo /Chicago IL . His name is Alex Padalko. He is what I call a brand reinforcement. He is the person you interact with after the sale. In my mind this person greatly effects the outcome of the consumer buying another product. The best way to describe Alex is, BMW will be my next car.

He took a problem I had with another BMW Dealership and not only fixed it , but made my sour taste go away .
Alex is fantastic. --Do a mystery shopper and find out for yourself. I can't stress how important of a job he has.

Thank you for building a great car and providing Alex to maintain it!!!!!!

Charles B.



August 12, 2015

Just wanted to let you know that every time I bring my car into your dealership, I receive outstanding service from Jimmy. 
 
He provides great customer service and follows-up to make sure everything is taken care of.  He is a pleasure to work with and truly cares about my experience at your dealership.
 
I wanted to pass this along because he demonstrates what your dealership stands for. 

Edith S.


August 6, 2015

Thanks for your help today with that scratch on our car. You guys handled it quickly and professionally, which we appreciate. 

Brendan H.


July 30, 2015

Purchasing another X3 under Vanessa's auspices has been a very satisfying and pleasant experience (as it was in 2009).  She is the consummate professional in every sense of the word.  She is well versed on all available BMW models (both new and used), including performance characteristics, color and interior options, standard and extra features and equipment, pricing, etc. She "knows her stuff".  Unlike many auto salespersons, she is considerate and patient at all times and is never pushy.  She allows the cars to speak for themselves.  Vanessa has an engaging personality and a subtle sense of humor that is a huge help to any customer trying to understand and master the complicated issues involved in purchasing a new automobile.
 
Perillo BMW is extremely fortunate to have Vanessa Carr as an employee, and I would recommend her to any of our friends who are interested in purchasing a new or used car (which I have done in the past).
 
Gordon L.
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