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Customer Testimonials

May 22, 2017

I would like to thank Alex for excellent customer service. I really appreciated his effort in seeing that I could get home on the day planned and following up daily to provide service updates.
If I lived in Chicago, Perrillo would be my service center.

Sandra S.

May 4, 2017

I just had to email you and tell you what a great experience I had today with my service advisor Alex! I've been coming to Perillo for six years and have always had an okay experience with service, but excellent with sales. However, Alex really went above and beyond today. The minute I walked in to pick my car up tonight he came in, knew who I was and what car I had before I said anything. He spoke with me and wanted to confirm that my sensors were working correctly before I left.

When I dropped off my X4, he clearly stated the timing of getting my car back...knowing that it was important because I didn't have a loaner car. Alex called me when he said he would, which has not always been my experience in the past with other advisors. I greatly appreciate his efforts to get my car serviced in one day, promptness on communication, and making sure I was happy with my BMW service.

Thanks so much!

Steph T.

March 29, 2017


Thanks for letting me know about the oil change and helping me with my city sticker. I can't say enough good things about your customer service, Alex. Thanks for always being so knowledgable, friendly, nice, honest, and not talking down to someone who doesn't know that much about cars. It makes such a huge difference to have someone like you looking out for the car and for me. You're the best and you've got a customer for life! Because of you, I can't recommend Perillo highly enough!

March 28, 2017

Danette!!!! My children and I are back in St Louis now, but I want so much to thank you for everything you've done for us. Receiving this email from you checking on us means more to me than you know as I was in the process of looking up Perillo BMW to express my deep appreciation for you.
You are so amazing Danette! You took great care of me and my children and never once made me feel uncomfortable as a visitor to Chicago. All the events stemming from my initial replacing of a damaged tire to all that followed makes for a great story now, but I have to tell ya, I was so nervous. It took a chunk out of our vacation time, but in the end you took care of us and ENSURED we were driving a road-ready (and safe) BMW, and for that my friend I am forever thankful.
I will tell you this... thanks to YOU Danette, I have a lot of confidence in the BMW team and family. The next time I'm in Chicago I will make it a point to come say hello and see how you're doing.
Rod D.

October 7, 2016

The anomalies associated with this car have been exceptionally frustrating (especially after having no issues with my previous three Beemers).
However, I deeply appreciate the diligence and breadth your team extended in the multitude of efforts to identify root cause.
Let me also take this opportunity to thank Vanessa. While I regret we couldn’t reach a deal on trade, despite the curveball of my circumstances, Vanessa personifies the best in BMW representation.
Mechanical events can go awry but it’s the people which represent the ability to make or break loyalty.
From Service to Sales, you have a top notch team, Mr. Perillo.

Jamey V.

September 29, 2016

I brought my 2011 X3 in because I was having trouble with the keys. Over a period of months, what had been an infrequent inconvenience became a daily headache. It would take several button presses on my key to unlock the door, and I had to be standing right next to the car. Worse, it often took 3-4 presses of the start button to turn on the car. And, I’d have to hold the key to the steering wheel. I didn’t know when I’d find myself completely unable to start the car.
I took the car in a month ago, but your people were absolutely unable to recreate any of the above. Even though it was a daily occurrence for me…
I brought the issue to Stefan’s attention, and he really just dug in. He took the car home himself, he tried to reproduce the error in all kinds of different ways. Still, he couldn’t reproduce it.
He stayed in touch with me and kept working on it for over a week.  He talked to people at BMW and, I think, elsewhere. Finally, he decided to replace a certain antenna. He didn’t know if that would fix the problem, but he said it was the next step in a process of elimination to get to the bottom of the issue.
Well, that was a month ago, and the car has been performing properly. Without Stefan’s help, I think I would have been told, “sorry, we don’t see any problem with the car, and so on…”.
I hope that Perillo appreciates him as much as I did.
Mark P

September 26, 2016

I didn't get a chance to thank you last week for bringing out your technicians to fix the seatbelt rattle on my car. My wife thanks you and I think you, as it great not to have the annoyance any longer.
Your always excellent service is most appreciated.
Russ C.
September 23, 2016
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September​ 22, 2016

Good evening,​ 

I am writing to acknowledge Stefan Bothe-Schmidt. I have a 2015 BMW X4. My home dealership was in Schererville, IN where I received poor customer service. Although I live in IN, I traveled to your dealership for a second opinion and guidance with my vehicle. Stefan has gone far beyond his duty and has given me reason to stay with BMW. He was helpful, patient, thorough, and extremely knowledgeable. His customer service and loyalty to your business should not go unnoticed. If every employee proved even a
percentage of his professionalism, I cannot see why any consumer would shop outside of BMW. I would like to personally commend him. He is a true asset to your team.

Although I only worked with them briefly, Albin and Mario were also very helpful and supportive and deserve recognition as well.

Tara G.

August​ 31, 2016

I just wanted to let know of my experience with one of your service advisors.​  Yesterday, I called your service department as I had a question about an icon that appeared in the display of my 2015 X1.​  Your service advisor, Angelo, spent a few minutes on the phone but wasn't able to, immediately, tell me about the icon from my description.​  He suggested I stop by the service department and he would take a look at it.

And he did!​  I stopped by this morning at about 7 am.​  In the middle of all of the BMW owners who had scheduled appointments he took a few minutes and came outside (in the rain!) to look at my icon question.​  He explained what the icon meant to my satisfaction and I was on my way.

Always nice to know there are good employees like Angelo out there!​  He's a keeper....

Robert N.
August 8, 2016
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June 29, 2016
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June 17, 2016
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June 14, 2016

I want to commend Jimmy Quijada, the Service Manager, who came in on Saturday (his day off) to arrange a loaner car for me. Once again, the service I have received was above and beyond!

Debbie F.
May 17, 2016
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